Personally, I think it a disservice to the consumer though. You would think they would want to be blocked from inadvertently purchasing from the same seller again, they were once so displeased with, that they felt compelled to slam their stars. (I define SLAMS as the low ratings of one or two.)
Whatever the case, you can determine the date(s) any low stars were received from your seller dashboard. As that information is most relevent to know how long before you can recover your reputation from the hearsay slander.
If you happen to be a low volume seller like me, it takes 12 months for those low ratings to drop off the chart. Get too many of those low ratings, and you can actually get booted from selling on eBay. Nevermind the loss of your TSR status.
This is why it is so important to monitor those scores regularly, by running those reports. It isn't unusual for sellers to pay no attention to those ratings, until they are facing suspension. Usually by then, it is too late to recover.
Don't expect customer service to provide you any real assistance. Study those links I posted above. And spend some time manuevering around your seller dashboard, to let it all sink in.
By the way, I just noticed yesterday, they added a new graph to the seller performance trends report, which more easily shows the dates, and slams taken on specific stars.
Or maybe I had just never seen it before, since I received my first slam dinger this month, since those graph charts were implemented.
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